Orders & Delivery

We understand how vital timely and secure wine deliveries are for our customers.

Our delivery service is built around the specific needs of your business — whether you're in central London or in the countryside. We are committed to ensuring your wines arrive in perfect condition and on time. 

Our orders are dispatched directly from our HMRC-approved bonded warehouse, ensuring optimal storage conditions and full compliance with UK regulations.

Here's everything you need to know about our delivery process. You can also check the FAQs at the bottom of the page.

Delivery Schedule

  • Monday to Friday deliveries
  • Next working day delivery within London and for most mainland England postcodes
  • Deliveries to some postcodes with mainland UK may take up to 48-hours – we’ll always advise at the point of order.  

We operate a dedicated delivery service using:

  • Our own driver for London deliveries
  • Bonded warehouse transport service for wider UK coverage
  • This dual approach ensures complete accountability, reliability, flexibility, and speed.

How do I know when my order will arrive?

Once your order is processed, we’ll send you a confirmation notification with delivery details and make sure that we keep you up to date. If you have any issues concerning your order, our reactive logistics team will answer your questions immediately by phone, email or whats app during working / delivery hours. 

Bank holidays

We’ll always keep you informed about changes to our delivery schedule during bank holidays or other national events - so you’re never caught off guard.

For all delivery enquiries

Contact us on 020 7241 1140 or by email at vinothentic@vinothentic.com.

 

"Vinothentic has a great worldwide wine selection, superb service, and are always helpful. Basically the ideal wine supplier."

— LES AMBASSADEURS. Christophe Thuilot, Hospitality Director

FAQs

Frequently Asked Questions

Orders

How do I open an account?

To become an account holder, simply complete our Account Application Form.

Once your application is reviewed and approved, you’ll be able to place orders and receive full access to our services.
Do I need to provide any specific informationto open an account?

Yes, we require some basic details such as your business name, contact information, and delivery preferences. Once your form is submitted, we’ll confirm your approval by email.
How do I place an order?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
When will I get my order?

We will work quickly to deliver your order as soon as possible.

London: Usually next working day.

Mainland UK: Typically within 48 hours, depending on postcode.

You’ll receive a delivery confirmation once your order is processed.
What are your payment options?

We accept various payment options and terms; including Direct Debit, Card, Credit at 15 or 30 days.

Delivery

Where do deliveries come from?

All our wines are shipped from our government bonded warehouse, ensuring quality and compliance with UK storage standards.
Do you deliver to my area?

We deliver to most mainland UK postcodes. If you’re unsure, contact us directly.

On which days do you deliver?

We deliver Monday to Friday only.
No weekend deliveries are available as our bonded warehouse is closed on weekends.
How will I know my wine is on the way?

Once your order has been processed, you’ll receive a delivery confirmation by email (or WhatsApp if applicable), including delivery
details.
How will I know my wine is on the way?

Once your order has been processed, you’ll receive a delivery confirmation by email (or WhatsApp if applicable), including delivery
details.

how can we help

Get in touch

Interested in marketing, training, tasting and so on? Fill in the contact form and we will be in touch. Or give us a call

Monday – Friday: 9:00 - 17:30 | Saturday, Sunday & Bank Holidays: Closed

Phone: +44 207 241 1140

Whatsapp: +44 751 370 1737

Unit 4, Canonbury Yard | 202-208 New North Road